Process Order when Items are Out of Stock in Magento Store
We all know Magento is one of the best and hence the preferred eCommerce CMS today. Fully functional shopping carts can be designed and maintained using it. But what if a customer places an order when the product item is out of stock? How will the admin process order when items are out of stock in Magento store? Is there a possible way or will the customers have to look for another shopping cart to purchase it?
This blog post will clarify how to process orders when items are out of stock in Magento store.
How to Process Order when Items are Out of Stock in Magento Store
The store manager has two options when the items are out of stock or there is some error in the money transaction between the customer and the payment gateway.
- Either place a Hold on the order made by the customer (Item out of stock)
- Or, Cancel the order (Payment gateway problem)
How to Put a Hold on the Order?
- Log in to your Admin Panel
- Select Sales > Orders
- Choose the pending order which is to be put on hold
- Click the View button in the respective row
- Click on Hold to put it on hold
How to Cancel an Order in Magento?
- Select Sales > Orders
- Choose the pending order which is to be put on hold
- Click the View button in the respective row
- Click on Cancel to cancel the order made
By this way you can cancel and put a hold on the order. If you face any difficulties then go through these steps once again. If the problem persists then there may be some problems in the store itself. You can either contact the authorities of the website’s Magento store or request a quote with us. We will assist you in detecting the possible error for you.
